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Tag : guest engagement

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CRM + PMS = Time to Wake up and Smell the Coffee

March 21, 2018

By Kevin McCarthy Think about all your possessions, all your worldly belongings, how you travel, and where you stay. I have just walked through my house...

Ten Steps to Revitalizing Your Coffee Experience

March 21, 2018

By Larry Mogelonsky, MBA, P. Eng. ( We all love caffeine and coffee happens to be among the most components in your F&B arsenal....

The BYOD Revolution and What it Means for Your Hotel’s Bottom Line

March 16, 2018

By Dean Minett The supercomputers we carry in our pockets are easily taken for granted. They’ve become deeply engrained in everyday life, replacing a...

A Story of How Handwritten Notes Increase Service

March 14, 2018

By Larry Mogelonsky, MBA, P. Eng. ( On a recent domestic flight, I was surprised by a folded paper napkin handed to me by the flight...

Del Lago Resort & Casino is Engaging Guests With Intelity

March 13, 2018

With nearly 10,000 engagements each month, guests of the Finger Lakes destination are interacting with Intelity’s ICEapp and placing requests daily via...

Hotels Are Bringing Enhanced Style to Increase Their Guest Experience

March 12, 2018

By Kacey Bradley Today’s consumer is flooded with choice when it comes to finding the perfect lodging. It could be a hotel, or it could be a rental...

Angie Hospitality Introduces New and Enhanced Features in Next Generation Voice-Enabled Guest Room Assistant

March 12, 2018

Latest version of industry’s only purpose-built interactive AI-powered guest room assistant provides enhanced functionality and added features SAN JOSE,...

Bridge as a Niche Opportunity for Hotels

March 7, 2018

By Larry Mogelonsky, MBA, P. Eng. ( Anyone who's met me knows how crazy I am for the game of duplicate bridge. Our local club is...

Sabre Teams up With Cendyn to Enhance the SynXis Platform With Advanced CRM Capabilities

March 7, 2018

SOUTHLAKE, Texas – March 7, 2017 – Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, today announced...

When WhatsApp Messages and Emails Became Insufficient to Keep A Growing Concierge Services Team Organized, Concierge Software Came to the Rescue

February 27, 2018

Holland’s premier concierge & lifestyle service, Con Questa, uses ALICE’s concierge technology to keep them organized, aligned, and continuing...

Going Local - How to Attract Locals to Your Hotel’s Restaurant & Why It’s Key in Today’s Hospitality Landscape

February 26, 2018

By Diego Lowenstein 1. As a hotel owner/developer, why is it important to engage locals as well as travelers? When you own and develop hotels,...

The 9 Biggest Mistakes Hotels Make When Choosing a PMS and How You Can Avoid Them

February 22, 2018

DOWNLOAD THE FULL CHECKLIST As a hotel owner, your property management system (PMS) can be the lifeblood of your business. The right PMS can bring many...

The Value of Social Media in the Hospitality Industry

February 19, 2018

By Jordan Jones In 1991 there was no way of foreseeing the impact that social media would have on the industry. Presently, 2.3 billion people are active on...

What Is Social Proof, and How Can You Use It on Your Hotel Website?

February 16, 2018

By Ben Hanley Shop on the web for a short time and you’ll quickly realize how integral social proof is to the online shopping experience. This...

There’s Hidden Money in Your Operation - and It Is Affecting Your Guest’s Satisfaction Too!

February 15, 2018

By Pierre Boettner CEO and Founder hospitalityPulse I remember when I started my career in the early 90’s. As the Sales & Marketing Manager for... Joins OPMA, Together Sparking New Conversations in Travel Marketing

February 14, 2018

Advocacy platform pairs with Onsite Rental Management Association to foster education and partnerships in the diverse vacation rental market ORLANDO, FL...

Six Ways to Design a Winning Guest Experience

January 22, 2018

Even grand can be bland for today’s experience-driven hotel guests, who prefer unique amenities and good connectivity over sheer aesthetics. Amid fierce...

The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart

January 17, 2018

By Doug Kennedy As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month.  Although I have...

Renovate to Innovate

January 16, 2018

By Georges Panayotis At the dawn of the French Revolution, Mirabeau told Louis XVI: "Sir, when we look at where the good heads led France, perhaps...

Why Your Guests Return, and Why They Don’t: Your Employees

January 10, 2018

By Chris Dornfeld Every company, to a greater or lesser extent, has to be about customer service. In the hospitality industry, it’s much simpler...

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