10 Things You Need to Know About Millennial Travelers
March 23, 2016
Millennials already make up 40% of leisure travelers who book travel online. They’ve grown up in the digital age so tech is part of their DNA. They...
Marriott Counters – Starwood Accepts
March 21, 2016
BETHESDA, Md. and STAMFORD, Conn., March 21, 2016 --
Starwood's Board of Directors determined that revised terms from Marriott constitute a...
Hilton and IBM Pilot “Connie,” The World’s First Watson-Enabled Hotel Concierge
March 9, 2016
MCLEAN, Va. - Hilton Worldwide (NYSE: HLT) and IBM (NYSE: IBM) today announced a collaboration to pilot "Connie" - the first Watson-enabled robot...
Never Try To Prove Guests Wrong, Even When They Are!
By Doug Kennedy
Coming up through the ranks in the hotel industry, I remember well hearing my managers use the old adage “The customer is always...
Hoteliers, the Party is Over; Act Now
March 2, 2016
By Joel Ross
The black swans have landed and the party is over.
U.S. hotels’ revenue per available room in January grew 2.4%, according to...
Do You Really Need a Separate Brand for Millennials?
March 1, 2016
By Vikram Singh
Almost every other week, there is an article about how hotels are trying to “embrace” the Millennial traveler. Basically,...
Cooper Manning Joins AJ Capital Partners as Senior Managing Director - Investor Relations
March 31, 2016
Chicago, Ill. – AJ Capital Partners announced today the hire of a new member to its executive team. Cooper Manning joins...
Thomas Klein Tapped as New Chief Operating Officer for Canyon Ranch
March 8, 2016
March 8, 2016 - We are pleased to announce the appointment of Thomas Klein as the new Chief Operating Officer for Canyon Ranch®, replacing retiring Peter...
The Leading Hotels of the World Taps WayBlazer and IBM Watson to Launch Trip Discovery Tool on LHW.com
The Leading Hotels of the World and WayBlazer Launch Watson-Powered Travel Tool for More Personal and Intuitive Trip Planning
NEW YORK CITY -- March 2, 2016...
Highgate Appoints Rob Dann as Executive Vice President of Operations
New York, NY – March 1, 2016 - Highgate, a premier hospitality investment and management company, has partnered with seasoned hospitality executive, Rob...
Three Secrets Your CMBS Banker Does Not Want You to Know
March 28, 2016
By Brian Holstein
Navigating the CMBS market can be a confusing and challenging process. Here are three CMBS secrets that will strengthen your...
Starwood Determines Revised Anbang Proposal is Likely to Lead to a Superior Proposal
STAMFORD, Conn.- March 28, 2016 - Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) (“Starwood”) today announced that its Board of...
How Can Technology Improve the Guest Experience Before Arrival?
March 3, 2016
Using technology to own the digital conversation has become the most important aspect of most hoteliers’ jobs. It leads to increased direct engagement...
Millennials: Not as Fickle or Anti-Establishment as You Think, According to J.D. Power Report
March 29, 2016
Report on Millennial Generation Captures Data from More Than 600,000 Survey Respondents across 15 Different Industries
WESTLAKE, Calif.: 29 March 2016 —...
$14-billion Bid for Starwood Hotels Puts Chinese Firm Anbang in Spotlight
Samantha Masunaga | Los Angeles Times | March 14, 2016
March 14--REPORTING FROM BEIJING -- A $14-billion bid for Starwood Hotels and Resorts Worldwide Inc. surfaced Monday, putting a spotlight on Chinese firm...
Hotel Loyalty - What’s Driving Customer Loyalty for Today’s Hotel Brands? A PwC Report
March 16, 2016
What do travelers find to be the most compelling aspect of hotel loyalty programs? Are the loyalty behaviors of Millennial travelers unique to this age group?...
NewcrestImage to Develop Dual-Branded AC Hotel and Hyatt Place in Oklahoma City’s Bricktown Historic District
NewcrestImage has purchased a 60,000 sq. ft. site in the heart of Oklahoma City’s Bricktown historic district for development of a dual-branded...
Anaheim Majestic Garden Hotel’s Reach Eclipses 100,000 Future Travelers in Just 6 Months with Flip.to
March 17, 2016
Advocacy platform helps former branded hotel become more independent
ORLANDO, FL—March 17, 2016—The Majestic Garden Hotel, a castle-themed resort...
Nobody Asked Me, But…No. 157: Hotel History: Ocean House (1868), Watch Hill, Rhode Island*
March 6, 2016
Available Now: My New Book “Great American Hoteliers Volume 2: Pioneers of the Hotel Industry”
By Stanley Turkel, CMHS
1. Hotel History:...
The Site Visit: Revisited
Little Known Ways to Improve Site Visits and Close More Business
The site visit is a major inflection point in the event planning process. It’s a make...
Starwood Merger Termination Would Temper Marriott’s Ratings Momentum
March 15, 2016
Fitch Ratings-New York-15 March 2016: Fitch Ratings would likely revise its Rating Outlook for Marriott International to Stable from Positive if Starwood...
Eric Hassberger Joins AJ Capital Partners as Senior Managing Director for Both AJ Capital Partners and Graduate Hotels
Chicago, Ill. – AJ Capital Partners announced today the hire of a new member to its executive team. Eric Hassberger joins...
Airbnb Stumbles Yet Again, this Time with West Bank Settlements
Thomas Lee | San Francisco Chronicle | March 11, 2016
March 11--Among the rapidly growing family of on-demand startups, I always thought Airbnb was the smart one.
If Uber was the obnoxious, impulsive brother,...
Hilton Hotels Earns Honors in Word of Mouth, While Waldorf Astoria and Ritz-Carlton Get Upgraded in Social Media
March 10, 2016
Rankings of the Top U.S. Hotels Based on Social Media Performance and Word of Mouth Conversations
TORONTO, ON – March 10, 2016 – Technology and...
Hyatt to Acquire Thompson Miami Beach Hotel and Rebrand as The Confidante, Joining the Unbound Collection by Hyatt
March 24, 2016
CHICAGO- March 24, 2016 - Hyatt Hotels Corporation (NYSE: H) today announced that a wholly-owned subsidiary has entered into an agreement to purchase...